This page will help you with some commonly asked questions. If you do not find your answers here, please feel free to reach out to us and we will be happy to help you.

If there is an issue with your order please email us. Please specify your order number and the preferred way you would like to be reached. We will respond to you within 24 hrs (unless we receive the email Friday afternoon, in which case we might reach out to you first thing the following Monday). 


Our Phone: 971-236-9010 (during business days 8am - 4:00pm PST)

Our email: This email address is being protected from spambots. You need JavaScript enabled to view it. (this is the fastest way to reach us M-F)

Frequently Asked Questions

  • How do I know what length to order? Open or Close

    The length refers to the actual measurement of your neck, wrist, or ankle, and is based on the inner circumference of the collar or cuff when it is closed on the center hole or snap. Some adjustability is built into each collar and cuff.

    For example: If your neck measures at 15", you should order a 15" collar. If it closes with a buckle, it will allow +/- 1.5" of adjustability, so it can be worn from 13.5" - 16.5". If it closes with a snap, it will allow +/- 1" of adjustability, so it can be worn from 14" - 16".

  • Is it really that important to measure myself for my collar or cuffs? Open or Close

    Yes. Finding your size only takes a few seconds, and it will ensure that you get the right fit. For video instructions on how to determine your size, click here. Please note that we cannot take returns or exchanges for miss-measurement.

  • What if I measure to an off-size? Open or Close

    Did you measure your neck, and find that you measure closer to 15.5" than 15" or 16"? No problem! Just order the next size up. Meaning, if you measure 15.5", order it as a 16". Some adjustability is built into each item.

    When you reach the shopping cart, go to the "Comments" section and let us know what your true measurement is. We will then cut your item down to the correct size when we're building it to ensure the best fit.

  • Do you have any animal-friendly leather alternatives? Open or Close

    We currently offer black rubber as an alternative to leather for the outer material of your collar, and a wide variety of stylish faux furs for the lining.

  • Why can't I select the attachment I want in the collar customizer? Open or Close

    If you have a single-strap item, the attachments you have to choose from are limited by the width. The narrower single-strap items cannot support as many attachments as the wider collars. Try increasing the width slightly, and see if more attachments become available to you.

  • Do you take special request and designs? Open or Close

    There are a number of cool features that The Collar Shop can add to your collar that can't be built through the customizer for technical reasons. These include:

    Want a contrasting color or shape for the leather piece used to attach your adornment on single strap collars and cuffs? We can do it in any available leather color in either the standard oval shape or a heart shape for no extra cost! Just let us know what color and shape in the "Comments" section at checkout.Please note that ovals and hearts are our only available shapes.
    We just added the ability to combine lettering with attachments or studs/gems. If you'd like to combine all three, just contact us!
    Lettering on double strap collars: Because of the rivets that attach the straps together, lettering can't be placed just anywhere on a double strap collar. If you're interested in off-center lettering for your double (or single) strap collar, just let us know!

    Anything else that you're looking for that you don't see in the Customizer? If you can dream it up, we'll do our best to make it happen - just contact us!

  • Do you have any nickel-free alternatives? Open or Close

    We know that many people have skin that is sensitive to nickel, so we also offer nickel-free hardware by special order. Please email us for a custom quote.

  • Will the backs of my studs/lettering/gems show on the inside? Open or Close

    This should only be necessary on 0.75" wide items. We have to place the studs and letters after we line the collar or cuff because the sewing machine can't fit around them to stitch in the lining. You shouldn't feel the backs because they're flattened pretty well, but if you want to make sure that the lining covers them, just order 1" or wider.

  • What's the difference between the lambskin, suede and faux fur linings? Open or Close

    A common misconception about the lambskin is that it has a fuzzy, suede-like texture. In fact, the lambskin feels like a very soft, almost silken leather. It is made from a lamb hide, and most customers report that it is very comfortable. This is also the easiest of the inner lining options to care for.

    Our suede is amazing to the touch and comes in some beautiful colors. It does take more care than the other inner lining options, as it does not hold up to the natural skin oils and/or cleaning quite as well.

    The faux fur is a synthetic fabric blend that is generally very soft and fluffy, and has a pile that ranges from 1/8" inch to a little over 1/4".

  • How should I take care of my collar or cuffs? Open or Close

    Don't clean your leather products with anything that contains alcohol or ammonia, and don't toss them in the washing machine. Instead, clean with a product designed specifically for leather. If your items get dirty, wipe with a slightly damp cloth. Avoid excessive rubbing or saturation with water. To ensure the longest life possible, store your collar and cuffs out of direct sunlight and away from humidity or excessive heat. Avoid folding. To keep rubber collars and cuffs shiny, we use Turtle Wax.

  • What should I do if my leather item does get wet? Open or Close

    Avoid storing your wet collar and cuffs in a plastic container or anywhere that will keep them from "breathing". Try to always store your leather in a cool, dry, well-ventilated place. If your item(s) have faux-fur lining and the fur gets wet, blot the fur with a dry cloth, and then dry with a hair dryer set to the lowest temperature.

  • What forms of payment do you accept? Open or Close

    The Collar Shop accepts all major credit cards, PayPal, and pre-paid debit/gift cards with either a MasterCard or Visa logo on it.

    For purposes of discretion and privacy, all packages will have “AGB Inc.” listed in the return address, and all payments will also be processed as “AGB Inc.”

  • How long will it take for my order to be made and ship? Open or Close

    Our standard turnaround time is approximately two weeks from the date the order is received by us (M-F) to the date it ships. When your order is ready to ship, you will be sent an email notification containing the tracking number.

    For purposes of discretion and privacy, all packages will have “AGB Inc.” listed in the return address, and all payments will also be processed as “AGB Inc.”

  • Can I return items if I order it wrong? Open or Close

    Since our items are hand crafted just for you, we cannot offer refunds or exchanges on these items unless they are defective. Items ordered with incorrect spelling or incorrect sizing cannot be refunded or exchanged.